Cohere

Cohere is a revolutionary AI-powered platform that transforms how organizations approach customer support by providing a comprehensive conversational AI platform that enables teams to visually guide customers over phone or live chat with instant, no-download cobrowsing capabilities that significantly enhance the customer support experience. Built for modern organizations that need to provide exceptional customer support through intelligent automation, Cohere combines advanced conversational AI with innovative cobrowsing technology to create a platform that can train bots on help center content, automate ticket resolution, and deliver measurable ROI improvements. The platform excels at helping organizations achieve significant improvements in customer support efficiency, with customers like Ramp automating 60% of tickets and seeing a 5x ROI, Loom doubling their self-serve resolutions to 51%, Rippling going live in days and increasing deflection by 50%, and OpenPhone launching persona-based support. What sets Cohere apart is its comprehensive approach to conversational AI for customer support, providing not just basic chatbot capabilities but advanced conversational intelligence that can understand complex customer inquiries, provide accurate responses, and deliver the visual guidance and cobrowsing capabilities that modern customers expect from exceptional support experiences. Key features include conversational AI platform, customer support automation, instant cobrowsing, no-download visual guidance, help center bot training, ticket automation, ROI improvement, self-serve resolution enhancement, and rapid deployment capabilities. With its focus on providing a conversational AI platform for customer support that combines intelligent conversation with visual guidance and cobrowsing, Cohere has become the essential platform for organizations looking to transform their customer support operations, improve efficiency, and deliver exceptional customer experiences through intelligent automation and innovative support technologies.

Teams use Cohere for:

Cohere pricing: Paid. Check the site for current details.

More information on the official website:cohere.io