Drift

Drift is a revolutionary AI-powered platform that transforms how organizations approach customer support by providing comprehensive automation capabilities that enable teams to deliver exceptional customer experiences while significantly reducing manual workload and improving service efficiency. Built for modern organizations that need to scale their customer support operations without sacrificing quality or personalization, Drift combines advanced artificial intelligence with intelligent automation to create a platform that can handle routine customer inquiries, route complex issues to human agents, and provide consistent, high-quality service across all customer touchpoints. The platform excels at automating customer support workflows through intelligent routing, automated responses, and predictive analytics that help teams anticipate customer needs and provide proactive solutions, while maintaining the human touch that customers value for complex or sensitive issues. What sets Drift apart is its comprehensive approach to customer support automation, providing not just basic automation but intelligent systems that can understand customer intent, learn from interactions, and continuously improve service quality while enabling human agents to focus on high-value, relationship-building activities that require emotional intelligence and creative problem-solving. Key features include customer support automation, intelligent workflow routing, automated response systems, predictive customer analytics, human agent optimization, service quality improvement, workflow efficiency, and customer experience enhancement. With its focus on providing comprehensive customer support automation through advanced AI capabilities, Drift has become the essential platform for organizations looking to scale their customer support operations, improve service quality, and deliver exceptional customer experiences while optimizing operational efficiency and reducing costs.

Teams use Drift for:

Drift pricing: Paid. Check the site for current details.

More information on the official website:www.drift.com