Twig

Twig is a revolutionary AI-powered platform that transforms how organizations approach tech support by providing tier 1 support in a box that verifies AI works just like a human, offering full coverage of tier 1 workflow while enabling support teams to focus on complex issues that require human expertise. Built for modern organizations that need to scale their tech support operations efficiently, Twig combines advanced artificial intelligence with comprehensive workflow coverage to create a platform that's loved by 1200 support agents worldwide who rely on it to deliver exceptional customer service. The platform excels at providing AI-powered tech support that can validate answers across 7 dimensions, learn from user feedback to continuously improve, and drive issues to closure through intelligent automation while creating unique AI behaviors that enhance the support experience. What sets Twig apart is its comprehensive approach to tech support automation, providing a quality workbench that enables teams to oversee progress, validate AI performance, and ensure that automated support maintains the quality and effectiveness that customers expect, while reducing support workload by 50% through intelligent automation. Key features include AI for tech support, tier 1 support automation, human-like AI verification, comprehensive workflow coverage, 7-dimensional answer validation, user feedback learning, issue closure automation, and quality workbench oversight. With its focus on providing AI for tech support that works just like a human while offering tier 1 support in a box, Twig has become the essential platform for organizations looking to scale their tech support operations, improve customer service quality, and reduce support workload through intelligent automation and continuous learning.

Teams use Twig for:

Twig pricing: Free trial available. Check the site for current details.

More information on the official website:www.twig.so